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Account and Order Questions
Unfortunately we do not allow coupon codes to be combined with any active sale or promotion.
Yes! You can find instructions on the promotion page.
You can rest your password in your account settings or follow link below you login / sign up window.
If you have an account with us you can view your order history by login to your account dashboard.
Shipping is free on all orders $99 and above. All orders under $99 will be charged $4.99 for shipping.
When you get to the checkout page where you are asked to enter your contact information and shipping address, on the right, you’ll find the space designated for your code entry (not to be confused with the ‘Notes’ box). Simply type your coupon code and click the “Apply” button.
Please note: Only one discount per purchase is allowed.
You can always checkout as a guest, without logging in to your account if this is your preference. To do this, please visit our website while logged out of your account, add items to your cart, proceed to checkout and then make sure that the “create an account” button is not selected.
Please try the following steps:
1. Try using a different browser. Some examples include: Chrome, Firefox, Safari, Edge
2. Try on a different device. For example, if you are using your phone try signing up using your computer instead.
3. Use your browser’s incognito mode.
4. Reset your browser’s cache and cookies.
4. If you are still having issues please provide the information below to firstname.lastname@example.org
If you need assistance with an issue please contact us at email@example.com
We are only shipping within the U.S. at this time, but check back in soon, as we are looking into international shipping in the near future
If you need help with an order please email us at firstname.lastname@example.org
Once you sign up to your Ideal Plus account, every month we’ll send your favorite Social CBD products to you—and you’ll save 25% each delivery with free shipping. If you need to switch up your routine, no worries—you can cancel anytime, no strings attached. For more information check out this page:
Subscribe & Save
If you’re unhappy with your purchase or have other concerns, reach out to our Ideal Plus support team! We address every issue on a case-by-case basis, so if you’re unhappy with something, we’ll do our very best to work it out.
If you receive a damaged or defective product, contact us then ship it back within 30 days of receipt for a full refund.
Please note: We cannot provide refunds for spilled Social Drops or Broad Spectrum Drops. Our dropper bottles are not leak-proof.
All cancellation requests must be sent as soon as possible. Our team will do best to fulfill your request but this is not guaranteed. If you need help returning an order that has been shipped please see our Refund Policy.
To cancel an order please sign into your account:
1. Sign into your Ideal Plus account
2. Select “My Account” from the top menu bar
3. Select “Orders”
4. Choose the order you would like to cancel.
5. Select “Cancel”